Product is very good. Pump is so hard to press that when it works, it goes all over. Can you send replacement pump? It feels like it’s catching on itself - it shouldn’t be so difficult - but I like the oil.
Hi there,
Thank you for your review and for bringing this to our attention. We apologize for the difficulty you experienced with the pump. We would be happy to send you a replacement pump, free of charge. Please contact us at info@kimrolloemanuel.com. We're glad to hear that you like the oil and we appreciate your feedback.
Best,
[Your Name]
Customer Service Team
Most amazingly versatile product. This is the only thing I use most days and is great to use as an aftershave.
Hey there!
Thanks so much for the awesome review — we're so happy to hear you're loving the Vitamin C Antioxidant Spray!
Super cool that you're using it as an aftershave, too. Fun fact: Kim actually created it with that in mind! We really appreciate your support and can’t wait to keep bringing you more great stuff.
Take care!
I think the deep hydration moisturizer is perfect for my skin. I'm 50 and I've been using Luminance skincare products (specifically this moisturizer) for at least 8 years. My skin looks healthy, even, and without wrinkles. I highly recommend this moisturizer.
Hi there! Thank you for sharing your positive experience with our Deep Hydration Moisturizer. We're thrilled to hear that it has been a staple in your skincare routine and that it has helped keep your skin looking healthy and youthful. We appreciate your recommendation and look forward to continuing to provide you with high-quality products for your skin. Have a great day!
I feel like I've tried quite a broad range of facial cleansers over the past 17 years or so, many of which were introduced to me by friends, family, folk with medical/professional aesthetic backgrounds etc..., and I can say hands down this is by far the best one! Not only does it leave my skin feeling so smooth, soft, and clean, but I feel rejuvenated with a youthful glow. I've used this cleanser for several years now and I'm continuously satisfied with the results. I can actually feel it take off any dirt my face may have been exposed to throughout the day. And it's so guilt-free knowing only best most wholesome ingredients are used to make it, which was evident to me from day 1! I could not recommend this more! Your skin deserves to be nourished with the love and care that goes into making this delightful delicate cleanser!
Thank you for taking the time to share your experience with our Organic Delicate Facial Cleanser. We are thrilled to hear that it has become your go-to cleanser. We take great pride in using only the best and most wholesome ingredients in our products, and we are happy to know that it shows in the results you have seen. Your satisfaction is our top priority and we truly appreciate your support. Thank you for choosing our product and we hope to continue exceeding your expectations in the future.
Best regards,
Luminance Team
The bottle came with particles and fuzz inside the liquid. It doesn’t look clean. I took a picture and can send it and have been planning to call to see if I can get a new one delivered. I don’t want to use this one, it looks concerning.
Hi there,
We’re sorry to hear about your experience with our Aloe Vera Facial Toner and apologize for the inconvenience. It appears the toner may have expired prematurely.
We’ll be sending you a replacement right away—your satisfaction is our top priority, and we want to ensure you have a positive experience with our products.
Thank you for bringing this to our attention. If there’s anything else we can assist you with, please don’t hesitate to reach out at info@kimrolloemanuel.com.
Have a great day!
Since I was a teenager I struggled with acne and very sensitive skin. I tried everything to heal my skin and nothing ever worked. I started using luminance skincare about 9 years ago and my skin has been loving it. I healed my acne and even got rid of scars with the wonderful cleanser, rose toner and matcha acne serum. My skin is healed and I am very grateful for this skincare that is good and also nourishing. I am a future Registered Dietitian Nutritionist and I can tell you everything in this skincare is so nourishing for your skin, thank you! 🙌🏻🥰💕🫶🏻 and amazing customer service!
Hi there,
Thank you so much for taking the time to share your experience with our Organic Delicate Facial Cleanser. We are thrilled to hear that it has helped heal your acne and sensitive skin. Our team at Luminance Skincare is dedicated to creating products that are nourishing and effective for all skin types. We are also happy to hear that you have had a positive experience with our customer service. Thank you for your support and for being a valued customer. Wishing you continued success on your journey to becoming a Registered Dietitian Nutritionist.
Best,
The Luminance Skincare Team
I have been using this product for years and my face loves it.
Hi there, thank you so much for your review! We're thrilled to hear that you've been a loyal fan of our Nite Skin Butter for years. Thank you for choosing our product and for being a valued customer. Have a great day! ❤️
I love this hair serum. I've moved overseas now but stock up when I'm back visiting family. Best product I've ever found for my hair!
Hi there! We are thrilled to hear that you love our hair serum! Thank you for the kind words and for stocking up on it when you visit your family. Have a great day!
I have been using this cleanser for over 10 years.
Your face feels clean, not dry or sticky! All of their products are great!
Thank you
Thank you for your kind review! We're so happy to hear that you've been enjoying our Organic Delicate Facial Cleanser for over 10 years. We appreciate your loyalty and support. Thank you again!
My skin drinks this night, cream every evening and craves it. I’m so glad I found an effective clean product. This company is committed to the best quality for the best results. Thank you.
Hi there,
Thank you so much for your kind words and for taking the time to leave a review! We are thrilled to hear that our Nite Skin Butter has become a staple in your evening routine. Our team is dedicated to providing effective and clean products for our customers, and we're glad to know you've noticed the quality. Thank you for choosing us and for being a part of our community.
I love the rose water toner and the hydration lotion! I have used it for 10+ years and everyone comments on my skin. So thankful for a product that doesn't clog pores and feels so light on my face. Customer service is great as well. Shipping...not so great.
Thank you for your kind words and loyalty to our Hydration Moisturizer. We're thrilled to hear that it has been a staple in your skincare routine for over a decade and that you receive compliments on your skin. We apologize for any inconvenience with shipping and will definitely take note of your feedback. Have a great day!
The product works well.
Hi there! Thank you for taking the time to leave a review. We're delighted to hear that our Ceramide Body Lotion is working well for you. We appreciate your feedback and hope you continue to enjoy the product. Have a great day!
Love it
Hey There
Thanks so much for your kind words and it's always nice to hear someone loves our products as much as we love making them for you. And as always thanks for your support.
Best,
Luminance Team
This is my go to soap! My skin always feels good after using, not dry. And it is nice to know that in a pinch I can wash my face and hair with it too. I very much appreciate the clean pure ingredients Luminance used for all products.
Hi there! Thank you for your lovely review of our Unscented Soap. We take pride in using clean and pure ingredients in all of our products. Thanks for being a loyal customer and for your support!
I have been using Organic Delicate Facial Cleanser for YEARS. It has a light consistency, cleanses well, and leaves my skin smooth and hydrated, not rough and dry.
Hi there,
Thank you for your kind words and for being a long-time user of our Organic Delicate Facial Cleanser. We appreciate your support and hope to continue providing you with great products.
Best,
Luminance Team
The lotion works well on my baby and I love the clean ingredients.
Hi there, thank you so much for your lovely review! Thank you for choosing our product for your baby's skincare needs. We truly appreciate your support. Take care!
I love the body lotion. It is hard to get the end of the lotion out though. I ordered two bottles on my last order and only one came. They sent another right away but it is much thinner and runny. Over all it’s a great lotion!
Hi there! Thank you for taking the time to leave a review. We're so happy to hear that you love our body lotion! We apologize for any inconvenience with getting the end of the lotion out and for the mix-up with your order. We've made a note of your feedback and will work on improving our packaging and shipping processes. We hope you continue to enjoy our lotion and please let us know if you have any further concerns. Have a great day!
I just started using this delightful eye cream and love it. The cream feels light on my skin, smells divine, and absorbs well. I use the extra on my aging earlobes. It has been refreshing to find something light and non-perfumey that works for my very sensitive skin. Awesome, highly recommend
Thank you for your wonderful review of our Premium Peptide Cucumber Eye Cream! We're so glad to hear that you're enjoying its light and refreshing formula. We appreciate your recommendation and hope you continue to love our eye cream. Thank you for choosing our product!
I love this lip balm the best product!!!
Thank you so much for your kind words! We are thrilled to hear that you are loving our Vegan Lip Balm. Thank you for your support!
Has helped with my dry skin. Thick and creamy.
Hi there! We're so happy to hear that our Premium Peptide Facial Moisturizer has been helping with your dry skin. Thank you for sharing your experience with us. We strive to provide products that deliver great results, and we're glad to know it's working for you. Have a lovely day!
Keeps my ‘mature’ skin supple.
Hi there!
Thank you for your loyalty to Nite Skin Butter! Our team is always working hard to provide the best products for our customers. We truly appreciate your support and hope to continue providing you with the same great results. Have a wonderful day!
Nice to know that a shampoo is clean, unscented and not a list of bad chemicals. Would never change to a different vendor.
Thank you for sharing your positive experience with our Organic Clean Shampoos! Thank you for choosing us as your go-to vendor for clean hair care. Take Care !
I switched to Luminance deep hydration moisturizer for the purity and safety of its ingredients. The texture is great, not greasy and I apply it morning and night after my serum. I am very satisfied with it and have since ordered more. Customer service has been wonderful.
Thank you for your kind review! We're so glad to hear that you have switched to our Luminance deep hydration moisturizer and are loving it. We take pride in using pure and safe ingredients to give our customers the best experience. Thank you for your continued support, and we're always here to help with any questions you may have. Have a wonderful day!
Acne Serum
Hi there, thank you for your feedback on our Acne Serum. Please continue to use it for best results. Thank you for choosing our product. Have a great day!
Love this body lotion with clean understandable ingredients
Hi there,
Thank you for your kind review of our Ceramide Body Lotion. Thank you for choosing our brand!
