F.A.Q.

I ordered a Pre-Sale Holiday Gift box, will the rest of my order ship separately?

No we will keep your order together. If you would like the rest of your items to arrive earlier please place separate orders.

Are you cruelty free?

We are 100% cruelty free and vegan. We don’t do any animal testing nor do we buy ingredients from suppliers that test on animals.

I paid for 2-day priority shipping. When will I get my order?

With very few exceptions, we get every order that comes in M-F before 11 am out the same day. We pride ourselves in how quickly we ship out orders! However if we are out of a product, the order may be delayed a day or two while we whip up a fresh batch. If you have a deadline that we must meet, i.e. you're going on vacation, or just really really excited to put on our Rosewater Mask (we gt it) let us know in the comment box at checkout and we'll be sure to contact you in the case that it's delayed.

Do you ship internationally?

We do. We ship everywhere. But, if you are placing an international order, know that depending on the country you may have to pay additional taxes and tariffs in order to receive your package. We have the most trouble with the U.K. for some reason the local postal service won’t always alert the recipient that there is a package for them to pick up. It can require some detective work on the part of the customer. We’re sorry.

How long do your products last?

The shelf life of our products is 6 months. If they are exposed to extreme heat (left in a car in the desert in the middle of summer) the emulsion can break and they can go bad almost immediately. If you don’t plan on using your products right away you can keep them in the fridge.

What is your return policy?

We accept returns for any reason for a full refund. We reserve the right to refuse to sell to anyone who abuses this policy.

How do I initiate a return?

Just send us an email at elena@luminanceskincare.com

I'd like to carry your line, do you wholesale?

Yes. Please email me at elena@luminanceskincare.com