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Quick answers

We hope you can find the answers you need here, but if not please don't hesitate to reach out using one of the email addresses at the bottom of this page. If it's a skin or product specific question you can call Luminance Founder Kim on his cell between 10:00 AM and 1:00 PM PST.

Q: How To Set Up Your New Luminance Account

A: If you had an account already you will have to set up a new account, and don't worry if you had points they will carry over to this new site. Or if you are setting up a new Luminance Account for the first time. The process is exactly the same, simply click the button and you'll find complete instructions.

Q: How To redeem And Use Your Points On This New Site.

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Q: How To Use YOur Gift Cards On This New Site.

A: Your Gift Card Codes have not changed so you can just enter your code as always in the box at checkout.

Q: Why is the sale item that I had in my shopping cart yesterday no longer on sale today?

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Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

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Q: What are some garment care tips for my new clothing purchase?

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