Denica, Shayane and I work very hard to present a truly remarkable line of skincare products backed by a very old school return policy.
We stand behind every product we make. 100%. Unconditionally.
Returns on Online Purchases
We want you to feel comfortable trying new products. We offer a full refund or exchange for all item(s) you didn't enjoy for any reason the first time you purchase it/them as long as the return is within 30 days. The second time you order a product, it will only be eligible for exchange or store credit. We may ask that products be shipped back to us in cases of large returns (over $60). Refunds will not include shipping cost. We are not responsible for shipping cost if you choose to return the products. To initiate a return, simply email us with your concern & order number at firstname.lastname@example.org. We do not replace nor exchange free gifts or products not listed on orders. Sample products are final, no returns, exchanges, or credit.
After 30 days, we provide a product exchange or partial store credit code of 50% of your original purchase if you are not pleased with your order, however this is limited to 60 days after purchase. Exchanges are only eligible for the same product or alternate product of equal or similar value. After 60 days, we will not exchange or credit an order.
Prematurely expired products will be replaced or partially credited if the product spoils within 6 months of the purchase date. We may ask for photos to better understand the product issue. Of the two methods to deal with prematurely expired products, we recommend exchanges since customers will receive a full size product versus a partial credit.
Returns with Dealer/Outside Purchase
Items purchased from other retailers, dealers, or resellers and not directly from our website are not eligible for return, refund, store credit or exchange.
In order to offer the best experience for our Luminance customers, Luminance reserves the right to limit returns if we have reason to suspect misuse of our generous return policy (such as excessive returns, reselling, or fraud).
Founder & Formulator
Luminance Skincare LLC
Please reach out to our team below for specific concerns, we're happy to help.
For Product Questions, Returns, Discounts, Subscription Concerns
For Shipping Questions, Package Info, or Order Issues
Need extra help?
- Kim Emanuel (Owner) My personal cell number: 707.372.6607 available 10 AM - 2 PM PST. Send me a text or email email@example.com
- Denica Garcia (Marketing) firstname.lastname@example.org
Studio Hours: 8 am to 4 pm M - F