Customer Service


Elena Saxton, Shayane Gomez and I work very hard to present a truly remarkable line of skincare products backed by a very old school return policy.

We stand behind every product we make. 100%. Unconditionally.

So if ever you're unhappy for any reason simply contact us and we will immediately send you a replacement, swap the product you have for any similar priced product, or refund your purchase price. The choice is yours. We might ask you why you're unhappy, but that's just so we know if there is something we need to improve.

There is no time limit on this policy. 

Kim Emanuel

Founder & Formulator

Luminance Skincare LLC

707 372 6765  10 AM to 2 PM Pacific Coast Time