Customer Service

Hello

Denica, Shayane and I work very hard to present a truly remarkable line of skincare products backed by a very old school return policy.

We stand behind every product we make. 100%. Unconditionally.

So if ever you're unhappy for any reason simply contact us and we will immediately send you a replacement, swap the product you have for any similar priced product, or refund your purchase price. The choice is yours. We might ask you why you're unhappy, but that's just so we know if there is something we need to improve.

For returns or exchanges there is a 60 day window. For product replacements, it should be within 6 months of purchase. We may ask for products to be shipped back to us in cases of large returns over $75. Check our FAQ page for more details, and who to contact with your specific questions.

Kim Emanuel

Founder & Formulator

Luminance Skincare LLC

My Personal Cell: 707-372-6607  9 AM to 3 PM Pacific Coast Time

kim@kimrolloemanuel.com 

kim@luminanceskincare.com

Studio Hours: 8 am to 4 pm M - F